·       Children under 12 stay free if no extra bed is required.

·       Extra bed charge: THB 400 per night or THB 3,000 per month.

·       A complimentary baby cot is available upon request for newborns to 2 years old (subject to availability).

1.    Rates and Taxes
•    Rates include 7% VAT and may change without notice.
•    Rates are subject to seasonal adjustments based on actual stay dates.
•    Rates apply per room per night, based on the selected room type.
•    Payment accepted via Bank transfer, internet banking, PromptPay, major credit/debit cards, and e-wallets. Credit card surcharge 3% for monthly deposit and rental payment.

2.    Deposit Requirements upon check-in
•    All guests: THB 1,000 (THB 200 per key card + THB 800 per gate remote), payable by cash or QR transfer 
•    Monthly guests: 
A security deposit of 
o    THB 5,000 for 1-bedroom units 
o    THB 10,000 for 2-bedroom units. 
o    For stays over 6 months, deposit = 1 month’s rent
Tenants are responsible for damages exceeding the deposit amount. The deposit will be refunded in cash upon departure, provided all items are returned in good condition.

3.    Children & Extra Beds 
•    Children under 12 stay free if no extra bed is needed.
•    Extra bed: THB 400 per night or THB 3,000 per month.
•    A complimentary baby cot is available upon request for newborns to 2 years old, subject to availability.

4.    Linen & Towel Request
Extra set: THB 300 per set.
 
5.    Rate Inclusions and Exclusions
Daily Rate (1-6 nights)
Includes: VAT, electricity, water, daily cleaning, towel change, linen change every 3 days
Excludes: Telephone charges.
Full payment required upon booking.

Weekly Rate (7-27 nights)
-Includes: VAT, electricity, water, weekly cleaning & linen change, towel change every 3 days
-Excludes: Telephone charges.
-Full payment required upon booking.

Monthly Rate (28 nights or more)
-Include: VAT, towel change every 5 days, cleaning & linen change twice per month
-Excludes: Electricity (THB 8/unit), Water (THB 30/unit, min THB 200/month for 1-bedroom units and THB 300/month for 2-bedroom units), Telephone charges
-50% deposit at booking, balance on arrival
•    Tenants to sign a Lease Agreement at check-in.
•    End-of-stay cleaning fee: THB 1,500 (1-bedroom) / THB 2,200 (2-bedroom), if the unit is not returned in clean condition.
•    Final utility fees pay in cash upon check-out.
•    The security deposit, minus any applicable deductions for damages, outstanding utility bills, or cleaning fees, will be refunded upon check-out.

6.    Long-Stay Discount Offer for a stay of 3 months or longer (applied to the final month’s rent)
7.    Cancellation Policy
Monthly Bookings
• Free cancellation if cancelled 30 days or more before arrival (by 11:59 PM Thailand time).
• 50% cancellation fee if cancelled 14-30 days before arrival (by 11:59 PM Thailand time).
• No refund for cancellations made less than 14 days before arrival (including no-shows).
• No refund for early check-out or shortened stay.

Daily & Weekly Bookings
• Free cancellation if cancelled 7 days or more before arrival (by 11:59 PM Thailand time).
• 1-night charge for cancellations made less than 7 days before arrival.
• 100% charge for cancellations made less than 3 days before arrival (including no-shows).
• No refund for early check-out or shortened stay.

Refunds (less applicable bank charges) will be processed within 30-45 days, with a handling fee of up to 5%.

Changes and Cancellations by Nivas Chiangmai
In the unlikely event of a change or cancellation to your confirmed booking, we will notify you promptly. 
• We will aim to offer comparable or better alternative accommodation.
• If no suitable alternative is found, we will refund your deposit in full.
• Our liability is strictly limited to the booking confirmation amount.

8.    Check-in & Check-out 
• Check-in: 3:00 PM | Check-out: 11:00 AM
• Late check-out subject to availability.
• Nivas Chiangmai does not offer 24-hour reception. Please inform us of your expected arrival time.
• Office Hours: 8:00 AM - 5:00 PM
• Key collection assistance for late arrivals

9.    Property Policies
• No pets
• No smoking inside the building, including all rooms and public areas. 
• Smoking is allowed only in designated outdoor areas

Check-in Instruction
Upon arrival, please proceed to our Reception on the 2nd Floor to check in. 
• Guests must present a passport and departure card. 
• Payment of deposit and any outstanding balance required at check-in. 
• For arrivals after hours, on-site staff will assist with key collection and check-in the following morning. If the front gate is closed, please ring the bell.